Order Fulfillment

1. You place an order on our website

When checking out you are using the trusted payment platform Paypal Canada. Which is encrypted, and secure payment platform. Also providing customer protection from fraudulent transactions.

Once we receive your order our front-end team passes the order details to our warehouse in Canada. *1 Order is usually dispatched in 1-2 business working days. *2

2. We receive process your order and dispatch it

3. Your order is packed and ready to be shipped

After your order is dispatched. Our warehouse allocates your item, and prepares your order for shipment.

We use credible shipping partners such as DHL Express, Canada Post and FedEx. Customers usually receive their purchases usually in 3-5 days. *3 (Remote areas may take longer).Shipping policy

4. Order shipped

5. Customer receives the order

The customer receives their desired purchase from Spectronic Canada. Your satisfaction is our top priority.

This graph illustrates the basic idea of how our order fulfilment of each individual order works.

*1. We ship our products from Canada and Hong Kong. If our warehouse in Canada is out of stock for your item, we may ship it from our Hong Kong warehouse instead. With the same shipping timeframe.

*2. Business working days do not include Saturdays, Sundays, Bank Holidays, Public Holidays, or Christmas Holidays.

*3. Remote areas may take longer for shipping, for more information please check out our shipping policy for more info

1. Customer places an order at Spectronic CA

  • Customer checks out with the desired product & enters personal details and pays through a secure payment gateway.
      (^via visa, MasterCard, PayPal etc.)
Order

2. Spectronic CA receives the order

  • As we receive the order, we then confirm with you by sending a confirmation email about the transaction and order. Also dispatching it to the warehouse for moving to the next step of order fulfillment.
    • We take privacy concerns very seriously and protect consumer rights. As the industry receives constant attention from those trying to order products with other people’s credit cards without their permission, we may verify the validity for suspected fraud orders placed via Credit Card or PayPal reasoning number of internet fraud. A stringent verifications process before shipment this may involve a phone call or email from one of our friendly security verification staff. Your order will not be processed until the verification is complete, however we will ensure that you are kept up to date throughout and please feel free to contact us at any time regarding your order progress. Spectronic CA reserves the right to cancel an order at any time. An order is not considered to be a contract of sale until the item has shipped and a tracking number provided. Invoices are valid at the time of issue, but final details are subject to change at any time at Spectronic’s sole discretion.
Receives Order

3. Warehouse matches the order

  • This process may take 1-2 days business days for allocating the order and passing it to the shipping department for the packing & shipping.
Warehouse

4. Shipping of the product to the customer

  • After checking with the inventory at the warehouse, the package is shipped to the customer. This usually takes 3-5 days.
    • Sometimes it may take more than 5 days depending on your location as some remote areas may take more time to ship the package. You can always track your parcel through XXXXXX.
Shipping

5. Customer receives the desired item

  • Your satisfaction is our TOP priority.
Customer Satisfaction