Refund and Returns Policy

All items are genuine and all our products pass the quality test for the product listing, We at Spectronic CA believe to provide the best service with integrity and all honesty.

We recommend our customers to make sure you are aware of specifications and information of your choice of purchase.

FOR EXAMPLE, BANDS OF THE PHONE, COLOUR CHOICE, SPECIFIC MODELS, GLOBAL VERSION PHONES OR CHINESE VERSION PHONES. All the important information of the product is listed in the description or additional information under all the products.

So please bear in mind of your purchase before hand, if your purchase concerns later of any of faults mentioned above, we may disregard your return. As we have stated it clearly in our policy.

If your desired product fails to be fully functional or does not power up at all. Please contact us immediately WITHIN 48 HOURS upon receiving the goods. As it should not be happening as all our items are thoroughly tested and are genuine. But we will be happy to assist with your replacement upon clarifying the issue.

Apart from that, Spectronic CA also accepts the return that is caused by human error such as wrong description, wrong colors. No charge will apply. The replacement will be sent out immediately as soon as the wrong product is assessed. The same policy applied, the wrong item must be in an original condition. This incident must be reported to us WITHIN 48 HOURS.

If any of the above scenarios do occur, please contact us as soon as possible. This is to ensure the return will be honored. We will evaluate your request and issue you with an email with return instructions. We may need to get more clarification on the problem reported before we can issue return authorisation. This is done to enable faster returns processing later.

Generally, all refund and replacement will be finalized in 5 – 7 business days from receipt of returned goods. Refunds are paid via the original method of payment used for purchase.

Our goods come with guarantees that cannot be excluded under Canadian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.